The current COVID-19 is drawing a clear distinction between winners and losers in retail. Go online big time or go home. Every e-tailer needs to have a great strategy to stay alive and make it through.
Following could be considered as key strategy components in very simplistic terms
- Customer reach.
- Customer interest generation.
- Customer conversion.
- Secure Sale
- Getting the product to the customer.
Reaching customers either through digital platforms such as shopify or own website are super important. Battling the big online e-commerce giants or partnering with them or both will be a key factor in ramping up product sales.
The picture below presents tremendous focus which most retailer players will drive hard online in the days, months to come to ensure that factors such as COVID-19 in the future don’t impact / bankrupt their business.
Taking an example of e-commerce in one geography, say Canada as one case, the objective below is to present customer’s preferences and associated importance when buying online. It may be surprising to see that DELIVERY occurs multiple time as a criterion for consideration when buying. The actual delivery of the product safely, on-time and in the most cost effective manner has tremendous importance to the customer, in any Geography.
Partnering with multiple logistics partners and building digital bridges to existing and new ones will ensure that based on the product types, retailers can tailor solutions to meet Customer Satisfaction criterion and win over the competition.